top of page


Lororra located at 15 rue des Halles, 75001 Paris, France

publication director: Mrs. Amélie SUN

email address:

RCS number (Register of Commerce and Companies): 909 322 893


Last revision: 20/01/2022


Article 1: object


This website (the "Site") and any offer or sale of products (the "Products") through the Site, are owned and operated by Lororra (hereinafter also referred to as "  we”, “us” or “our”). These General Terms and Conditions of Sale (the “Terms”) set forth the terms and conditions under which visitors or users or customers (collectively, the “Customer” or “you”) may visit or use the Site and/or purchase Products.

Read these Terms carefully before accessing our Site or purchasing any Products.


Article 2: General provisions


These Conditions are provided in the French language. In the event of any discrepancy between the French version of this document and any of its translations, the French version shall prevail.


In addition, before placing and confirming an order, you must read and agree to these Terms.


We reserve the right to modify these Terms from time to time, at our sole discretion. You should therefore consult them regularly. If we change these Terms materially, we will notify you that material changes have been made. Your continued use of the Site or our Service after any such change will constitute your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not access or use the Site.


Section 3: Customer


You represent that you are of legal age and have the legal authority, right and power to enter into a binding agreement based on these Terms and to purchase Products. If you are under the age of majority, you may only purchase Products with the consent of your parents or legal guardian.

To use our Site, you must be of the legal age of majority in your country, and have the legal authority, right and power to sign these Terms as a binding agreement.


During the first order on the Site, the Customer must create an account by filling in his personal information (title, surname, first name, e-mail address, telephone number) and complete certain mandatory fields in order to be able to validate the order (postal address , bank details, etc.).

The personal data provided by the Customer must be valid.


In case of loss of his password, the Customer can modify his password by clicking on the link "Forgot password". Then, he will be asked to enter his email address in the corresponding field and he will receive an email where there will be a link allowing him to change his password.


Article 4: Products


Any purchase of Products is subject to the Terms applicable at the time of such purchase. 

On are exclusively put on sale products chosen with care by our team. Producers and retailers are carefully selected to offer you quality and affordable products.

Lororra does not sell used and defective products.


You must carefully read the description of the Products before placing an order. The description of the Products presents the essential characteristics of the Products, in accordance with article L. 111-1 of the Consumer Code. These descriptions are designed to provide you with the most complete information possible on these characteristics, without being exhaustive. The photographs and descriptions of the Products are provided for information purposes only and do not bind us.

Images and colors of products offered for sale on may not correspond to actual colors due to web browser, screen used and/or image quality. In addition, it is possible that unintended errors may appear on the site (especially in the description), which the customer acknowledges and accepts.


Article 5: Price and terms of payment


The prices of our products are indicated in euros including taxes, excluding transport costs.

The prices we charge are indicated on the Site. We reserve the right to change our prices or correct any pricing errors that may inadvertently occur at any time. These changes do not affect the price of Products that you have previously purchased.  


The amount of delivery costs depends on the geographical area of delivery and the weight of the order.

Shipping costs are 2.9 to 5.9 euros for metropolitan France (excluding overseas departments), offered from 45 euros of purchases. 

Shipping costs are 5.9 to 12.9 euros internationally, free from 80 euros of purchases.  


The customer acknowledges that he may, depending on the country of delivery chosen at the time of the order, have to pay customs and/or import duties according to the legislation in force in said country. They will be at your expense and are your sole responsibility.


The total price of the order is indicated in the basket.

The products remain the property of Lororra until full payment of the price.


As a method of payment, the Customer can pay by:
  • By credit card: the Customer is automatically switched to Stripe's payment platform, with the conditions and security standards provided by Stripe. The Customer must enter his bank card number, the name and expiry date appearing on the card and the visual cryptogram (corresponding to the numbers on the back of his bank card).

By giving the credit card details, the Customer accepts that the company Stripe and Lororra proceeds with the secure transaction.
Furthermore, the Customer warrants that this credit card has sufficient funds to cover all costs resulting from this order.
  • By Paypal: the Customer accesses the Paypal payment platform to carry out his transaction at Lororra, with the conditions and security standards provided by Paypal.


Any order confirmed by the Customer upon payment constitutes a sales contract and unreserved acceptance of all the stipulations herein.
It is only after confirmation of the payment made by the Customer that the order will be validated and shipped.


You can save your preferred payment method for later use. In this case, we will retain your payment credentials in accordance with applicable industry standards.

You will be able to identify your card thus stored by its last four digits.


Article 6: Purchase


Any purchase of Products is subject to the Terms applicable at the time of such purchase.  


When purchasing a Product: (i) it is your responsibility to read the complete list of items before committing to purchase them; and (ii) placing an order on the site (by completing the payment procedure by pressing the "Buy" button or a similar button) may lead to a legally binding contract for the purchase of the relevant Product, unless otherwise specified otherwise in these Terms.


You can choose from our selection of Products and place the products you intend to purchase in a basket by clicking on the "Add to basket" button. During checkout, you will be presented with a summary of all the Products that you have placed in your basket. This summary includes the essential characteristics of each product as well as the total price of all the products and the shipping costs, as the case may be. The payment page also gives you the opportunity to check and, if necessary, modify or withdraw Products, or modify quantities. If necessary, you can also identify and correct input errors using the edit function before making your order definitively binding. Any delivery time stated applies from receipt of your payment of the purchase price. By pressing the button  "Order and Pay", you place a binding order to purchase the Products advertised at the price and with the shipping costs indicated. To complete the ordering process by clicking the "Checkout and Pay" button, you must first agree to these Terms as being legally binding on your order by

We will then send you a confirmation of receipt of your order by e-mail, in which your order will be summarized again and which you can print or save using the corresponding function. Please note that this is an automated message that only documents that we have received your order. It does not indicate that we accept your order.


The legally binding contract for the purchase of the Products is only concluded when we send you a notice of acceptance by e-mail or when we deliver the Products to you. We reserve the right not to accept your order.  


Any order confirmed by the Customer constitutes a sales contract and unreserved acceptance of all the stipulations herein.

In case of error of personal information, Lororra cannot be held responsible.


Article 7: Method of delivery


We can deliver our Products internationally.

The Products sold on the Site are delivered to the delivery address which was indicated during the order.


The preparation of the order is 1 to 4 working days.

The receipt of the parcel by the Customer is on average 1 to 2 days after the date of dispatch of the order in metropolitan France (excluding overseas departments).

The receipt of the package by the Customer in other countries (excluding metropolitan France) is on average 2 to 7 days after the date of dispatch of the order.


Packages are sent by post.

If a delay in delivery is caused by La Poste, the Site cannot be held responsible.

If the package is damaged by La Poste, the Site cannot be held responsible.


The Customer will be informed by email if the package could not be sent within 1 to 4 working days.


The applicable delivery rates and times will be communicated to you before confirming your order (see Article 5 for delivery rates).


Article 8: Coupons and Offers


We may from time to time offer coupons or discounts and other offers (“Offers”) relating to our Products. These Offers are only valid for the duration that may be indicated therein. Offerings may not be transferred, modified, sold, traded, reproduced or distributed without our express written permission.

Welcome offer:

"INSTA10" and "TIKTOK10" are applicable only once per person and offer -10% on a total of 50 euros of purchase.

Valentine's Day offer:

A ring holder offered from 40 euros of purchase (within the limit of available stock) until 02/14/2022.

Introductory offer :

A small gift offered for any order (within the limit of available stock).

Article 9: Right of withdrawal


In accordance with the provisions of Article L 221-5 of the Consumer Code, the Customer has a period of 14 days to withdraw from receipt of the package without giving any reason.

To exercise your right of withdrawal, you must notify us of your decision by e-mail (indicating the order number) to the following address: within the time limit, using the following form attached to the these Conditions as an appendix.


You must return the Products as soon as possible, in any case within 14 days of notification of your withdrawal. Upon receipt and verification of the Product, we will refund the price of the products (excluding shipping costs) within 14 days.

Return costs are the responsibility of the Customer.


The products must be returned in their original state (packaging, pouches, business card, etc.) and with the order number.

In the event of loss of parcels, the Site cannot be held responsible.

If the products are damaged or if the Customer has not respected the terms of return, the Customer will lose his right of withdrawal and the products will be returned to him at his expense.


If the Customer wishes to make an exchange, the Customer must return the products to be exchanged in their initial state with the order number, after the verification of the order,  Lororra will refund the products (excluding shipping costs) and the Customer will thus be able to place a new order on the Site.


Article 10: Legal guarantees of conformity and guarantee against hidden defects


All products supplied by Lororra benefit from the legal guarantee of conformity provided for in articles L. 211-4 to L. 211-13 of the Consumer Code and the legal guarantee against hidden defects provided for in articles 1641 to 1648 of the Civil Code.


Under these guarantees, Lororra undertakes, at the Customer's option, to reimburse or exchange defective products or products that do not correspond to their order.


To benefit from the guarantee, the Customer must contact Customer Service, indicating at least the following information:

  • product reference

  • order number containing the product in question

  • order purchase invoice

In order to ensure rapid and quality processing of the warranty claim, the Customer will specify, in addition to the information mentioned above, his contact details, provide as much detail as possible about the problem encountered and attach a photograph of the product defect to the email.

Except as expressly provided in these Terms and to the fullest extent permitted by applicable law, we expressly disclaim all other warranties or conditions, whether made orally or in writing, including, but not limited to, as to accuracy, timeliness, completeness, results, performance, freedom from error or interruption of performance, title, non-infringement, quality, quality of information, enjoyment peace, merchantability, or fitness for a particular purpose (even if advised of such purpose), and all express or implied representations, warranties, or other conditions arising out of the course of performance, conduct of business or trade usage.


Article 11: Account and Personal Data


If someone other than yourself accesses your Account and/or any of your settings, they will be able to perform all actions available to you, including making changes to your Account. Therefore, we strongly encourage you to keep your Account login credentials secure. All such activities may be considered to have taken place in your name and on your behalf, and you will be solely responsible for all activities that take place on your Account, whether or not you have specifically authorized them, and for all damages, expenses or losses that may result from such activities. You are responsible for activities carried out on your Account in the manner described if you permitted the use of your Account through negligence, by failing to take care to protect your login credentials.


You can create and access your Member Account through a dedicated web page or by using a third-party platform such as Facebook (the "Social Network Account"). If you register through a third-party platform account, you authorize us to access certain information about you, which is stored in your Social Network Account.


The personal data collected and subsequently processed by Lororra are those that the Customer voluntarily transmits via the contact form, or on the occasion of an order placed by the Customer, and concern at least the Customer's first and last name, a delivery address, a telephone number, bank details, and a valid email address.


The personal data required for the Customer's registration in his Account and those required on the day the order is placed are necessary for the proper execution of the order.


The personal data collected may be, insofar as this proves necessary for the purposes set out above, to the companies which contribute to the execution of the services and ordered, to their management, the execution, the treatment and the payment. However, Lororra undertakes not to transmit the data provided to other third parties, except at the request of an administrative or judicial authority, and outside the European Union.


The Customer has the right to oppose, access and rectify his data.


The Customer may file a complaint with the Cnil by sending a request electronically by clicking on the following link:


Article 12: Intellectual Property


(1) Our Products and related content (and any derivative works or enhancements thereof), including but not limited to all text, images, photos, videos, information, content, products, URLs, trademarks, trade names and trade dress, and all intellectual property rights relating thereto, are owned or licensed exclusively by Lororra (collectively, “Our Intellectual Property”), and nothing herein grants you any right in relation to Our intellectual property. You shall acquire no right, title or interest in Our Intellectual Property. All rights not expressly granted in these Terms are expressly reserved.


Article 13: Consumer Mediator


These Conditions and the sales concluded with Lororra via the website are subject to French law, with the exception of the rules of conflict of laws.

If you wish to draw our attention to a subject, a complaint or a question concerning our site, contact us:


If, after contacting us, you believe that the problem is not resolved, you will have the right to use the consumer mediation procedure in the event of a dispute, in accordance with articles L.611-1 and following of the Code of the consumption.

In the event of a dispute, an amicable solution will be sought before any legal action.  


Section 14: Customer Service


For any information, question or complaint, Lororra's Customer Service is available to the Customer by contacting by email or by post at the following address: Lororra, 15 rue des Halles, 75001 Paris


Article 15: Limitation of liability


To the fullest extent permitted by applicable law, we disclaim all liability for any amount or type of loss or damage that may arise to you or any third party, even if foreseeable, in connection with (i) this Site and its content, (ii) any website linked to this Site or the materials on such linked websites.

We cannot be held liable for any delay or breach of our obligations arising from these Terms if such delay or breach results from a cause beyond our control and/or a case of force majeure within the meaning of article 1216 of the Civil Code.  


Article 16: Links to third-party sites


The Site may include links that cause you to leave the Site. Unless otherwise stated, the linked sites are not under our control and we are not responsible for their content, or any links they contain, or any changes or updates to them. We are not responsible for any transmissions received from linked sites. Links to third party sites are provided for convenience only. If we add links to other websites this does not mean that we endorse their owners or their content.


Section 17: Miscellaneous


Unless otherwise stated, if any part of these Terms is determined to be illegal or unenforceable for any reason, it is agreed that that part of these Terms will be severed, the other terms of these Terms will not be affected and will remain in force.

By accepting the Conditions, you undertake not to contest the probative value of the documents exchanged via the Site, on the basis of their electronic nature. Computerized records are considered proof of communications, orders and payments made between us.

Your acceptance of the Conditions is equivalent to an agreement of proof, within the meaning of article 1368 of the Civil Code.

You may not assign your agreement with us under these Terms, or your rights or obligations hereunder, in whole or in part, without our prior written consent.


These Terms constitute the entire agreement and supersede all prior written or oral agreements between you and us relating to the sale of the Products.


The provisions of these Terms, which by their nature should survive any action by us, shall survive, including, but not limited to, the provisions relating to indemnities, waivers, disclaimers of liability, limitations of liability and this “Miscellaneous” section.

bottom of page