top of page



  • We deliver our products internationally.

  • The products sold on the Site are delivered to the delivery address which was indicated during the order.

  • The preparation of the order is 1 to 4 working days.

  • The receipt of the parcel by the Customer is on average 1 to 2 days after the date of dispatch of the order in metropolitan France (excluding overseas departments).

  • The receipt of the package by the Customer in other countries (excluding metropolitan France) is on average 2 to 7 days after the date of dispatch of the order.

  • Packages are sent by post.

  • The Customer will be informed by email if the package could not be sent within 1 to 4 working days.

  • The applicable delivery rates and times will be communicated to you before confirming your order (see Article 5 of the GCS for delivery rates).


  • The Customer has a period of 14 days to withdraw from receipt of the package without giving any reason.

  • To exercise your right of withdrawal, you must notify us of your decision by e-mail (indicating the order number) to the following address: within the time limit, using the form attached to  GTC as appendix.

  • You must return the Products as soon as possible, in any case within 14 days of notification of your withdrawal. Upon receipt and verification of the Product, we will refund the price of the products (excluding shipping costs) within 14 days.

  • Return costs are the responsibility of the Customer.

  • The products must be returned in their original state (packaging, pouches, business card, etc.) and with the order number.

  • If the products are damaged or if the Customer has not respected the terms of return, the Customer will lose his right of withdrawal and the products will be returned to him at his expense.

  • If the Customer wishes to make an exchange, we will make a refund for the Customer p, the Customer must return the products to be exchanged in their initial state with the order number, after the verification of the order,  Lororra will refund the products (excluding shipping costs) and the Customer will thus be able to place a new order on the Site.

bottom of page